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FAQS & Service

➤ Part One – FAQS:

1. Q: Are you a factory or trading company? 

A: We are a factory.  We are china one of famous factory for wood CNC Router Machines, Wood turning CNC lathe machine, crystal gemstone engraving router, stone carving machines, plasma steel cutting machines. Welcome to visit us.

2. Q: which is the nearest international airport and domestic airport ? Can I visit there?

A: Yes , you can. Jinan airport is the nearest domestic air port in Shandong province. 

3. Q: How does your factory do regarding quality control?

A: We have strict control in testing of raw material, production process and final process. Only qualified products can be sent out. And we have passed ISO,CE certificate.

4. Q:What you can do if my machines have problems?

A: a.We can send you free components to you if your machines are in guarantee time.

     b.We can send our engineers to repair your machines

5. Q: If OEM available?

A: Yes, as we usually do.

6. When can we arrange shipment? 

A:We usually arrange shipment in 20 days after getting deposit, but customized machines should be more than 30 days.

7. What’s your payment methods?

A: Way1: If the value below 50,000USD, T/T wire transfer, 30% deposit,70% spare payment before shipment.

     Way2: If the value more than 50,000USD, L/C, 30% deposit by T/T,70% spare payment L/C.

➤ Part Two – Service:

– Pre-Sales Service 

* Inquiry and consulting support. 

* Sample testing support. 

* Design drawing of the factory workshop 

* View our Factory. 

– After-Sales Service 

* One year warranty time, we can repair and replace parts for free in one year. 

* Free training course at our factory with professional engineers. 

* Technical support in 24 hours online, Whatsapp, Wechat, Skype, E-mail solving the relative questions in time. 

* Engineers available to service machinery overseas. 

* We provide the consumable parts at agent price when you need replacement 

– Professional Production Team: We Have Experienced Workers,Provide Clients High Assembling for Fast Quality Delivery 

– Customize: Professional Design Team Provide Suitable Programs and Customized,Support Local Adaptive Machine 

– 6*24H Service: 6*24H Service Provide Professional Fast Response 

– Parts Support: Abundant Parts Supply Provide Lasting Support for Worldwide Clients.

➤ Inquiry from Us

Table of Contents

➤ Wood Cabinets Doors Samples Industry

  • The wood products: voice box, game cabinets, computer tables, sewing machines table,instruments.
  • Plate processing: insulation part, plastic chemical components, PCB, inner body of car, bowling tracks, stairs, anti bate board, epoxy resin, ABS, PP, PE and other carbon mixed compounds.

➤ Wood CNC 3D Sculpture Carving Samples Industry

  • Decorate industry: Acrylic, PVC, MDF, artificial stone, organic glass, plastic and soft metals such as copper, aluminum plate engraving and milling process.
  • Furniture: wooden doors, cabinets, plate, office and wood furniture, tables, chair, doors and windows. 

➤ Advertising Signs Logo Making Industry

  • Advertising industry: Advertising identification, sign making, acrylic engraving and cutting, crystal word making, blaster molding, and other advertising materials derivatives making.

  • Die industry: A sculpture of copper, aluminum, iron and other metal molds, as well as artificial marble, sand , plastic sheeting, PVC pipe, wooden plans and other non-metallic mold.

Wood CNC Machine is widely used in industrial manufacturing, small business, small shop, home business, home shop, school education, craftsman, and hobbyists. 

  • Furniture Making: Cabinet making, door making, home doors, cabinet doors, cupboard doors, interior doors, sofa legs, table legs, spindles, screens, corners, headboards, antique furniture, art furnitures, office furnitures, wood furnitures, MDF projects, wood arts, wood crafts, composite gates, wave plate making.
  • Advertising.
  • Die Making. 
  • Hollow Woodworks.
  • Relief Carvings. 
  • Wood Cylinders.
  • 3D Woodworking Projects.
  • Sign Making.
  • Custom Woodworking Plans.